Frequently Asked Questions

What countries do you ship to?

We ship to Canada and the United States, Switzerland, Australia and New Zealand, Hong Kong, Japan, Malaysia, Singapore and South Korea.

All of our orders are shipped out via Canada Post from our studio in Ottawa, Ontario in Canada.

Will my keyboard fit a specific sleeve/carry case?

Check the description of the sleeve or case you’re interested in to see a list of the most common and popular keyboards that will fit.

Due to the sheer number of both retail and custom-made keyboards we can’t design a sleeve that fits one specific model exactly.

If your keyboard isn’t listed or you have specific questions, please contact us and we’ll be happy to help find the right sleeve or case for you.

How do I take care of my Modern Coup carry good(s)?

Waxed canvas is very easy to take care of and doesn’t require any special care outside of normal use. Any wrinkles or creases on the canvas will smooth out with wear.

Do not iron or dry clean your bag, sleeve or case. Any dirt or particles can be brushed off with a cloth or fabric brush such as a lint remover. Spot clean the fabric with a warm, damp cloth only if necessary.

You can also re-wax the fabric using our beeswax rewax blocks to prolong its life and restore the durability of the outer shell.

For more information and detailed instructions on taking care of your Modern Coup carry good, visit the Care page here.

What does ‘Made to Order’ mean?

When you place an order, your item or items are slotted into the queue of our current production run.

Because each of our products are handcrafted from start to finish, it takes a certain amount of time to cut, sew and put the finishing touches on each individual order. Production time is stated on each item listing.

Once production of your order is complete, it is wrapped and packaged for shipping.

Please note that there is almost always a backlog of orders depending on the season, time of year, special events and of course during any sales periods.

Do you do bulk (wholesale) orders?

As a very small business, we do not take wholesale orders. However, discount pricing may be available for 5+ items.

Please get in touch via our contact form here for more details.

Can you design a bag, case or sleeve according to my requirements?

We do not design according to requested specifications because it is untested, time-consuming and cost-prohibitive to our customers.

Only customizations to our existing designs are available. These include custom colours, personalization and other additional options on the bags.